We’ve developed a customer interaction process, one in which we can offer our customers an improved experience with more choice and less expense. How? There are a number of ways in which we do this.

We’ve removed sales commissions from our process by pricing our packages online. This step removes over a thousand dollars from your invoice.

We’ve sourced high quality Canadian-made products for our customers to use in their washroom renovation. These products offer high quality in craftsmanship, offer plenty of design options, and deliver superior support from the manufacturers. Customers need only choose their preferred model and finish. Buying Canadian is a choice that insulates our pricing system against any future tariffs or the rising value of the US dollar. This choice cuts a significant chunk of money from the bottom line.

While we source all materials except tiles (or toilets or vanities) we do help you choose your tiles by offering reputable tile stores to shop at. BUT, you’re free to buy tiles from wherever you choose. Offering this option means that there’s no markup on tiles or grout.This one change saves hundreds without sacrificing any service- the tile salespeople are the most qualified to sell their products knowledgeably. We’re experts at the installation process. Let’s combine both steps to save you money with no loss of choice.

AND, the biggest way that our customers save? We’re not a franchise or a corporately-owned company. Therefore, we don’t have countless executives or owners that need to be paid from each project. This one difference removes close to two thousand dollars from your invoice.

Our business model doesn’t demand that we get your project done in a day (or two) to control costs- that profit model is the curse of franchised or corporate operations. Their installers are under pressure to rush through each project to stay on “budget”, or in support of marketing slogans. Either way, they’re under pressure to cut corners on install work- not the desired outcome.

Instead, we’re Ottawa Valley residents, Canadians, running a family-owned business. Actually, we own and operate two additional Ottawa businesses. Not only are we members of the community, but we’re motivated to provide a quality product to our friends and neighbors, whether it takes four or six or eight days to do a quality job.

We’ll offer an honest warranty, and not dazzle you with gimmicks or an unrealistic warranty promise. Here’s how we protect you- our shower fixture vendor will stand behind their products with a limited warranty for life.

Our shower door vendors are legendary for supporting their products. They’ll replace whole sections of their product in case there’s a fail. How realistic is this promise? They emphasize quality and durability, two essential components for a product that lasts a long time, and works as intended, day after day. These companies can afford to be very supportive of their products, because they’re robustly manufactured and therefore almost never fail. If something should go wrong, they support their own products and do so ASAP.

Our unique offering to the Ottawa market- use of quality Canadian-made products, partially pre-selected and professionally installed, by Canadians for Canadians, at the most competitive price. We’re convinced this is the way to offer our customers the most value.